General Manager – Lynn Carlotto
Lynn started her career in venue management at the New Haven Coliseum, her local arena in Connecticut. Starting as marketing director, Lynn was launched onto a career path that took her away from marketing and into general management (although she is never far from marketing conversations.) After New Haven, Lynn moved on to the Hartford Civic Center, New York’s Ogden Entertainment and finally Live Nation, before heading north to Kingston where she has been since 2013. On top of her B.A. in Communications from Boston College, and M.A. in Leadership from Albertus Magnus College, Lynn is a 2014 winner of the Venues Today Women of Influence Award in the entertainment industry, and is active in many aspects of the local business community. Lynn enjoys sports (participating and watching), a wide range of music and will watch at least 15 minutes of any type of concert. When not working (rarely), Lynn can be found hunting for great vegan restaurants, visiting with family, figure skating, golf, or enjoying Kingston’s many attractions.
Assistant General Manager, Director of Marketing & Events – Nick DeLuco
Born and raised in Sault Ste. Marie, Nick has been in Kingston since the venue opened its doors in February of 2008. Nick’s first foray into the sports and entertainment industry was as a marketing and events intern at the Steelback (now Essar) Centre in Sault Ste. Marie back in 2006. After graduating Brock University with an Honours Degree in Sport Management in 2007, he began working with SMG Canada at the Hershey Centre in Mississauga. Over the past decade, Nick has transitioned from box office manager into marketing, and now oversees all aspects of marketing, sales, and event services within the facility. Nick works daily with promoters, agents, and key stakeholders throughout the industry on current, upcoming, and potential events for the Kingston market. When not at the venue, Nick can usually be found on a golf course, in a hockey rink, or enjoying one of the many restaurants in downtown Kingston.
Director of Operations – Drew Watson
Drew grew up in Oakville, Ontario and moved to Kingston in April 2014 to take on the role of Director of Operations at the Rogers K-Rock Centre. He is a Recreation/Entertainment Venue Operations professional who brings with him 13 years experience in various operations roles, in both the public and private sectors. He possesses two diploma’s, one in Recreation and Leisure Services-Honours from Humber College, and one in Social Service Work from Sheridan College. He is also a licensed “A” class refrigeration operator. Drew participates in hockey, fishing and softball in his downtime.
Manager, Finance and Administration – Eugenia Ng
Originally from Hong Kong, Eugenia joined the SMG team in 2013 as a Staff Accountant and worked toward her current position as Finance Manager. In her current role, she oversees the day-to-day financial operations of the building. When not at work and obsessing over spreadsheets, she enjoys scouting out new places to try good food or snuggling next to her cat with a book.
Accounting Clerk – Lisa Franco
Lisa joined Rogers K-Rock Centre in early 2015 as staff accountant. With previous experience in both Mechanical Engineering, and Culinary management, she is now working toward her professional accounting designation. After a youth spent travelling throughout North America, she came to Kingston to attend Queens University. When she’s not at work, Lisa is an avid softball player, and enjoys the outdoors with her dog (and husband) or by sitting on one of Kingston’s many great patios.
Manager, Ticketing Services and Digital Marketing – Brandon Tattersall
Brandon Grew up in Kingston, and joined SMG as an event staff member for the opening weekend in 2008. Since then, he has worked through a number of roles including Coordinator of Guest Services, before taking on the role of Box Office Manager in 2011. As he continues to apply his broad skill set, he has taken on the Digital Marketing portfolio to expand the venues reach in both online and mobile domains. Outside of work, Brandon is active in the local sailing scene, competing often both locally and throughout the region.
Manager, Facility Operations – Kyle Schultz
Kyle was born in Ottawa and moved to Kingston at an early age. For opening weekend in 2008, Kyle worked for NASCO staffing solutions as a lead hand for concert and event setup. While attending the Computer Programmer Analyst course at St. Lawrence College, Kyle would operate the Jumbo-Tron during the Kingston Frontenac games. In late 2008, Kyle joined the team as a building operator and quickly developed his skills driving the Zamboni and other heavy equipment. His past experience in computer systems, combined with knowledge of small engine repairs, allowed Kyle to quickly adapt and refine his skills to become a well-rounded operator. Kyle was promoted to his new role as the Facility Operations Manager earlier in 2015, where he manages many aspects of the building including ice maintenance, event setup/requirements, and operator scheduling. Outside of work, Kyle enjoys playing softball, repairing computers and spending time with his wife and two children.
Events Manager – Simon VanAsseldonk
Simon grew up in Brockville and has been in the event business since graduating from Brock University with a Sports Management degree in 2009. He has worked in the golf industry with Nike Golf & the PGA Tour of Canada but he couldn’t pass up the opportunity to become the Event Coordinator at the Rogers K-Rock Centre when the position became available in 2012. Simon is responsible for the booking, set-up and execution of many events throughout the year and is the primary contact for all events. Simon is an avid golfer and soccer player and can be found out on the course or soccer field when he isn’t at the Rogers K-Rock Centre.
Coordinator, Guest Services – Matt Pollard
Matt grew up in Napanee and graduated from the Sport Business Management program at Algonquin College. Matt relocated from Canadian Tire Centre in Ottawa to join the team at the Rogers K-Rock Centre as the Guest Services Coordinator in the summer of 2015. He looks to use his previous event and venue experience to continuously enhance the customer experience within the building. Outside of the office, Matt enjoys both baseball and hockey.
Coordinator, Ticketing Services – Erica Vallier
Erica was born and raised in Kingston, and has been with SMG and the Rogers K-Rock Centre since it opened its doors in 2008. She worked with event staff for the first four years and then transitioned to the box office where she was able to expand her knowledge of ticketing and box office procedures and worked towards her current role of Coordinator of Ticket Services. Erica has also generated lots of in-house design for the Rogers K-Rock Centre, creating maps, ads, posters, and web elements that are designed to pop and catch the public’s eye. In her spare time Erica enjoys attending concerts in and out if the city, having crossed off many artists on her must-see list.
Premium Client Concierge – Jennifer Burrows
Jenn grew up all over the world as her father was in the Air Force, but Kingston has been her home for many years. She joined SMG prior to the opening in 2008 as an Event Staff member, and has been working here ever since. You can find Jenn working in the Box Office selling tickets during the day, or as our Premium Client Concierge, attending to our Suite and Club seat clients during events. Outside of work, Jenn loves to travel and spend long weekends at the cottage.
Food and Beverage Manager, Accounting and Business Operations – Heather Lees
Heather has lived in the Kingston area nearly her entire life, growing up north of the city in the Sydenham area. Heather joined the SAVOR…Kingston team in January 2008 and contributes to the management team of the Food and Beverage department as the Manager of Accounting and Business Operations, working closely with the Director of Food and Beverage to direct the food services here in the facility. Heather has recently began participating in local Triathlons as a way to challenge herself and stay fit, spending her time outside of work training, boating, spending time with family and enjoying her home north of the city with her husband and pets.
Quick Service Operations Manager – Krystle Landon
Krystle grew up near North Bay, Ontario, and joined SMG/Savor…Kingston Food and Beverage department in November of 2012. She oversees all Quick Service and Concessions areas, as well as staffing and scheduling for all staff in the department. During events, you will see her on the floor monitoring the staff as well as the guest experience and is ready to accept guest feedback. Outside of work, Krystle enjoys spending time with family and friends, traveling and anything country music related.