General Manager – Lynn Carlotto
Lynn started her career in venue management at the New Haven Coliseum, her local arena in Connecticut. Starting as marketing director, Lynn was launched onto a career path that took her away from marketing and into general management (although she is never far from marketing conversations.) After New Haven, Lynn moved on to the Hartford Civic Center, New York’s Ogden Entertainment and finally Live Nation, before heading north to Kingston where she has been since 2013. On top of her B.A. in Communications from Boston College, and M.A. in Leadership from Albertus Magnus College, Lynn is a 2014 winner of the Venues Today Women of Influence Award in the entertainment industry, and is active in many aspects of the local business community. Lynn enjoys sports (participating and watching), a wide range of music and will watch at least 15 minutes of any type of concert. When not working (rarely), Lynn can be found hunting for great vegan restaurants, visiting with family, figure skating, golf, or enjoying Kingston’s many attractions.
Director of Operations – Drew Watson
Drew grew up in Oakville, Ontario and moved to Kingston in April 2014 to take on the role of Director of Operations at the Rogers K-Rock Centre. He is a Recreation/Entertainment Venue Operations professional who brings with him 13 years experience in various operations roles, in both the public and private sectors. He possesses two diploma’s, one in Recreation and Leisure Services-Honours from Humber College, and one in Social Service Work from Sheridan College. He is also a licensed “A” class refrigeration operator. Drew participates in hockey, fishing and softball in his downtime.
Director, Finance – Eugenia Ng
Originally from Hong Kong, Eugenia joined the SMG team in 2013 as a Staff Accountant and worked toward her current position as Finance Manager. In her current role, she oversees the day-to-day financial operations of the building. When not at work and obsessing over spreadsheets, she enjoys scouting out new places to try good food or snuggling next to her cat with a book.
Manager, Ticketing Services and Digital Marketing – Brandon Tattersall
Brandon Grew up in Kingston, and joined SMG as an event staff member for the opening weekend in 2008. Since then, he has worked through a number of roles including Coordinator of Guest Services, before taking on the role of Box Office Manager in 2011. As he continues to apply his broad skill set, he has taken on the Digital Marketing portfolio to expand the venues reach in both online and mobile domains. Outside of work, Brandon is active in the local sailing scene, competing often both locally and throughout the region.
Manager, Facility Operations – Kyle Schultz
Kyle was born in Ottawa and moved to Kingston at an early age. For opening weekend in 2008, Kyle worked for NASCO staffing solutions as a lead hand for concert and event setup. While attending the Computer Programmer Analyst course at St. Lawrence College, Kyle would operate the Jumbo-Tron during the Kingston Frontenac games. In late 2008, Kyle joined the team as a building operator and quickly developed his skills driving the Zamboni and other heavy equipment. His past experience in computer systems, combined with knowledge of small engine repairs, allowed Kyle to quickly adapt and refine his skills to become a well-rounded operator. Kyle was promoted to his new role as the Facility Operations Manager earlier in 2015, where he manages many aspects of the building including ice maintenance, event setup/requirements, and operator scheduling. Outside of work, Kyle enjoys playing softball, repairing computers and spending time with his wife and two children.
Assistant Operations Manager – Rob Moeys
Rob was born in Kingston, and has been with the building since 2010. Rob started as a member of the Conversion Crew and worked his way up from there. In his current role, Rob oversees the day to day flow of his department, and uses his years of experience to guide his team through their diverse and challenging roles as building operators. In his spare time, Rob can be found on the range with his shooting club, in the woods building a fire, or at home feeding his snakes.
Events Manager – Simon VanAsseldonk
Simon grew up in Brockville and has been in the event business since graduating from Brock University with a Sports Management degree in 2009. He has worked in the golf industry with Nike Golf & the PGA Tour of Canada but he couldn’t pass up the opportunity to become the Event Coordinator at the Rogers K-Rock Centre when the position became available in 2012. Simon is responsible for the booking, set-up and execution of many events throughout the year and is the primary contact for all events. Simon is an avid golfer and soccer player and can be found out on the course or soccer field when he isn’t at the Rogers K-Rock Centre.
Coordinator, Guest Services – Matt Pollard
Matt grew up in Napanee and graduated from the Sport Business Management program at Algonquin College. Matt relocated from Canadian Tire Centre in Ottawa to join the team at the Rogers K-Rock Centre as the Guest Services Coordinator in the summer of 2015. He looks to use his previous event and venue experience to continuously enhance the customer experience within the building. Outside of the office, Matt enjoys both baseball and hockey.
Coordinator, Marketing – Colton Robb
Colton is a graduate of Algonquin College with a diploma in Interactive Multimedia Development. He worked in the field of graphic design and marketing in Ottawa, where his passion for marketing grew. He moved back to Kingston and enrolled in the Interactive Marketing Communication program at St. Lawrence College. Colton will be overseeing all marketing, media buying, and promotions for both the venue and future events.
Coordinator, Ticketing Services – Erica Vallier
Erica was born and raised in Kingston, and has been with SMG and the Rogers K-Rock Centre since it opened its doors in 2008. She worked with event staff for the first four years and then transitioned to the box office where she was able to expand her knowledge of ticketing and box office procedures and worked towards her current role of Coordinator of Ticket Services. Erica has also generated lots of in-house design for the Rogers K-Rock Centre, creating maps, ads, posters, and web elements that are designed to pop and catch the public’s eye. In her spare time Erica enjoys attending concerts in and out of the city, having crossed off many artists on her must-see list.
Account Executive – Byron Kemp
Byron was originally from Dundas, Ontario where he went to school up to and including receiving his BA from McMaster University. He moved to the Kingston market with his wife and sons 14 years ago. He has been in Advertising and Marketing Sales for over 6 years and has over 25 years experience in sales. When not at the Rogers K-Rock Centre, you can find Byron most often either attending a sporting event, coaching baseball through the summer, cheering on his Dallas Cowboys, playing volleyball or curling throughout the week.
Premium Client Concierge – Jennifer Burrows
Jenn grew up all over the world as her father was in the Air Force, but Kingston has been her home for many years. She joined SMG prior to the opening in 2008 as an Event Staff member, and has been working here ever since. You can find Jenn working in the Box Office selling tickets during the day, or as our Premium Client Concierge, attending to our Suite and Club seat clients during events. Outside of work, Jenn loves to travel and spend long weekends at the cottage.